Frequently Asked Questions

Who can use The Safecig?

The Safe Cig is intended for use by smokers 18 years or older (21 where applicable). You must be of legal smoking age in your area to purchase and/or use this product. The Safe Cig is not for use by children, women who are pregnant or breast feeding, or by those who are at risk of heart disease, high blood pressure, diabetes, or are taking medication for depression or asthma. Do not use this product if you have an allergic reaction. This product is not sold for therapeutic use and is for recreational use only. The Safe Cig products are neither intended nor marketed as a quit smoking aid or cessation device. Nicotine is addictive and habit forming. We don't want non-smokers to pick up our product. We are simply seeking to provide a better alternative to traditional smoking.

Where is my tracking number?

Your tracking number is automatically emailed to you immediately after it is assigned to your order, not after it is actually shipped.

If you haven't received your shipping number within 4 - 48 hours of placing your order, please check your spam and junk folders carefully. This email does not come from us. It comes from the shipping carrier you chose during check out.

What is the Smoke That is Released From The Safe Cig?

The smoke that is released from The Safe Cig is simply a vapor that dissipates in the air within seconds. The Safe Cig leaves no residue or odor in the air.

The Safe Cig vs Other Electronic Cigarette Companies

It is said that, “If you want to get something done right, you have to do it yourself,” so that's exactly what we have done. In the 4 years since we introduced electronic cigarettes to the American market, over 300 new companies have popped up. Although these companies aim for the same objective, the products they offer are still built on the same technology that was available 4 years ago. Admittedly, very little has changed with the technology of electronic cigarettes in the last 4 years...Until now.

As a company, we refuse to let electronic cigarettes be the next disappearing fad that never quite made it because no one was willing to invest in their future. We feel a responsibility to develop the usability, safety and reliability of these products. Not only are we devoted to creating a world class product, but we actually have it in our hands right now and are making it available to the public. The Safe Cig is the only electronic cigarette company in America that privately funds all of its own research, development and engineering for all of their products.

About Our Battery

Inside each battery is what we call a “flow sensor” that powers the entire unit on and off when a user drags on The Safe Cig. Together with our team of engineers, we have developed the most advanced flow sensor available. In the future, it will be used in numerous other products, not just The Safe Cig. This flow sensor allows the battery to instantly power down when not in use to preserve close to 99.9% of its battery life, yet it is so responsive that when it senses the slightest bit of drag it immediately powers up the refill cartridge to produce a satisfying abundance of vapor.

It’s not easy packing battery life into something as small as The Safe Cig, but we feel strongly that the visual and tactile aesthetic of our product needed to remain similar to a real cigarette. So for this project we have partnered with one of the world’s most renowned battery developers that, with the help of our engineers, have extended our battery life by 50% (more than any of our competitors around the world). Yes that's correct, 50% more battery life! Our batteries have a 3.7 volt ion lithium pack inside each cylinder that keeps The Safe Cig charged and ready. This is the same type of battery that powers some of the top-of-the-line smart phones we use every day.

The Safe Cig's battery also has something called a “PCB” micro-circuit board. When we were still in the design process of our battery, we thought to ourselves, “Wouldn’t it be great if our battery had some brain power to monitor what’s going on with our new design?” We knew we had to make it work, so we gave The Safe Cig a brain. The micro-chip inside The Safe Cig's battery is loaded with custom software to interact with our hardware, monitoring its performance each and every time a drag is taken. To say the least, we have spared no expense in time and money investing in the future of The Safe Cig.

About Our Refills

The Safe Cig offers a one of a kind refill cartridge that no other company has yet to replicate. We have spent the last 18 months testing the latest in atomization technology. Creating a refill cartridge that produced a large amount of the cleanest vapor and lasted a long time was extremely important to us. Why? These are the most requested features in highest demand, but are also the most difficult to produce consistently.

To provide a world class refill cartridge we hired a team of CNC machine engineers to help us build a one of a kind machine that can produce them with the same level of quality whether we are manufacturing one refill or one million refills a day. This is just one example of the lengths we go to in order to consistently exceed our customer’s expectations.

A high-quality conductor is needed in order to make a good connection for the battery to be able to mate with the refill cartridge. Each one of our refill cartridges we produce has a custom adapter that is silver plated to allow the perfect connection to the battery.

The “catcher” is something else we have added to our refill cartridges – another first in the electronic cigarette industry. The catcher has been designed to prevent our refills from leaking liquid into our customer’s mouth before vaporizing. There is no other refill cartridge in the world with this feature and we are proud to be the first to offer it to our customers.

We could keep going and going because we are so passionate and proud of what The Safe Cig has evolved into. It’s time that companies stop offering a sub-standard product and take the future of this industry very seriously.

Can I Use The Safe Cig Where Smoking is Prohibited?

Because The Safe Cig is non-combustible, it can be used in most “No Smoking” areas such as restaurants, bars, malls and even at your office! Always remember to be courteous and respectful to others that are not familiar with The Safe Cig. A lot of people are still unfamiliar with this product and the best way to get the word out is by educating others about how it works.

How Do I Turn My Safe Cig On?

The Safe Cig has the most technologically advanced flow sensor in the world allowing your Safe Cig to automatically turn itself on only while you are inhaling. When The Safe Cig is not in use it will go into standby mode to preserve battery life. To begin, take slow and long drags. This will help produce the most amount of vapor from your Safe Cig. When you feel comfortable enough, you can start to inhale the vapor. This may take a few tries but you will get the hang of it in no time.

How Big is The Safe Cig?

The Safe Cig is similar to the size of a real cigarette. Here are the exact dimensions:

Length: 4 inches

Diameter: 3/8 of an inch

Does The Safe Cig Vapor Smell Like Smoke?

The Safe Cig is completely odorless and after about two seconds, the vapor disappears into thin air. Our vapor is so clean that you can exhale directly into a tissue or paper towel and not see or smell a thing! The benefits of The Safe Cig begin at being able to smoke indoors during bad weather or in your car with the windows up. Since there is no flame, there is no residual odor or dirty combustion taking place, so no worries!

How Long Does the Battery Last For?

On average, your Safe Cig’s battery gives you about 4 to 5 hours of usage on a full charge. This will also vary from user to user. Some heavy users may only get 2 to 3 hours. It is always wise to have a few extra batteries on hand in case you run out of power. The overall life span of a Safe Cig battery is about 1400 charges or about 4 to 5 years.

Will My Batteries Arrive Pre-Charged?

Your batteries will arrive pre-charged and ready for immediate use.

Can I Leave My Battery Plugged in Overnight to Charge?

Once your battery has finished its charging cycle, the charger will automatically shut off internally making it safe to leave your battery connected overnight.

Do You Ship Worldwide?

We ship to all parts of the world every single day. Free shipping only applies to residents within the United States. Shipping costs for international orders will be calculated in your shopping cart as you are checking out.

Are the Refill Cartridges Covered Under the Warranty?

The Safe Cig refill cartridges are excluded from our lifetime warranty. Refills cartridges cannot be returned or exchanged. They are considered consumable and it is against health regulations to resell them. We appreciate your understanding.

Does The Safe Cig Have a Taste?

The taste of The Safe Cig resembles traditional tobacco flavors, but tastes much smoother and cleaner because there is no tobacco burning.

Where Can I Buy The Safe Cig Products?

Currently, The Safe Cig is available exclusively online.

Is There a Warranty With the Purchase of The Safe Cig?

Yes, The Safe Cig comes with a LIFETIME warranty.

Can I Refill My Own Cartridges?

It is against company policy to sell the E-liquid by itself to customers. High dose's of nicotine by itself can be extremely harmful. Each of our cartridges are filled in laboratories with the precise amount of e-liquid. We highly recommend that you stick to our system. Compared to the price of a traditional pack of cigarettes, you are saving about 80%.

Do I Need a Lighter?

No way! The Safe Cig operates with no flame. Just sit back, take a drag and the battery will automatically turn on and start to vaporize the nicotine liquid into vapor. Once you’re done, The Safe Cig automatically turns itself off to preserve battery life until you are ready to use it again. No on/off switches, no lighter, no hassle!

How Can I Contact The Safe Cig?

You can email support@thesafecig.com with any questions, comments, or concerns. We will respond to your needs as quickly as possible! To track your support questions, you may create an account on our website prior to emailing us.

Can Anyone Use The Safe Cig?

The Safe Cig is only to be used by adults of legal smoking age who already smoke traditional cigarettes.

How Do I Charge My Battery?

The average charging time per battery is about 90 minutes. Once your battery has finished its charging cycle, the charger will automatically shut off internally making it safe to leave your battery connected overnight. The Safe Cig’s batteries can be charged 3 ways: Wall Adapter, Car Charger, or Computer USB. No matter how you decide to charge your battery, the main component that will be needed for all forms of charging will be the USB charger. The USB charger is the central hub for The Safe Cig's charging system. The light on the USB charger will turn from GREEN to RED when it has entered into charging mode. Once your battery is fully charged, the light on the USB charger will turn GREEN and remain GREEN even after you unscrew your battery from the USB charger. The USB charger will operate the same exact way when attached to the car charger or a computer’s USB port. The light on the wall adapter will always remain green.

How Do I Select a Nicotine Level I’m Comfortable With?

The Safe Cig refill cartridges are available in 6 nicotine levels.

The guide below will help you select the right nicotine level for yourself.

24 mg = Comparable to “non filters” (Designed for the very heavy smoker.)
18 mg = Comparable to “full flavored”
14 mg = Comparable to “mediums”
11 mg = Comparable to “lights”
6 mg = Comparable to “ultra-lights”
0 mg = Cartridges with flavor but contain no nicotine at all.

How Long Does a Refill Cartridge Last For?

Each cartridge will last about 250 to 300 drags which is equivalent to 1 pack of cigarettes. We have noticed in the last 4 years that customers tend to use The Safe Cig more frequently compared to their traditional cigarettes due to the increase in convenience. It is always wise to stock up on refills and plan ahead to make sure you do not run out. The last thing we want is for you to start smoking real cigarettes again. Please make sure that the refill cartridges are stored in a dry environment, out of direct sunlight and not in any hot, enclosed areas like a car. The average shelf life for a refill cartridge is about 3 months unopened. Opened refill cartridges should not be used after one week.

Will The Safe Cig Stain My Teeth?

The only thing The Safe Cig will stain is the reputation of cigarette companies. Here is a fun test for you to do when you get your Safe Cig home. Light up a regular cigarette and take just one drag. Now place a tissue or paper towel over your mouth and blow the cigarette smoke through it. You will notice that the tissue paper will turn yellow even with just that one drag. Now do the same thing with The Safe Cig. You can do it a million times but the tissue paper will remain perfectly white.

Can I Save Money Using The Safe Cig?

Absolutely! Most of the money spent on cigarettes today goes towards taxes and they can cost upwards of $12 a pack in some states. If you add that up over the course of one month, that’s equivalent to a monthly car payment for a $23,000 car!

After being in the business for 4 years we estimate that The Safe Cig saves the average smoker close to $4,000.00 dollars a year. Although saving money may seem like the most beneficial thing about electronic cigarettes, we don't believe it is.

Who Is The Safe Cig?

The Safecig is the first company to introduce electronic cigarettes to the American market close to 4 years ago and is now one of the largest in the world. We are the only company in America to privately fund all research & engineering for all of our products. The Safe Cig is a family owned and operated company located in the beautiful hills of Hollywood, California. We pride ourselves in offering a world class product to our valued customers each and every time an order is placed.

Our customer service goal is very simple: If there is a problem - we get it fixed.